Refund policy
Return & Refund Policy
At VeiroShine, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be unused and in brand-new condition.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase (such as your order confirmation or receipt).
- Not show any signs of wear, use, damage, or misuse.
Due to hygiene reasons, we cannot accept returns of products that have been used, including toothbrushes that have been removed from their packaging, used, or come into contact with the mouth. This policy helps ensure the health and safety of all customers.
How to Start a Return
To request a return, please email us at:
Please include:
- Your order number.
- The reason for your return.
- Photos (if your item is damaged, faulty, or incorrect).
Our team will review your request and respond as soon as possible.
If your return is approved, we will provide you with the return instructions and the return shipping address.
Please do not send items back without first contacting us. Returns sent without prior approval may be refused.
Return Shipping
Customers are responsible for the cost of return shipping unless:
- The wrong item was sent.
- The item arrived damaged.
- The item is confirmed to be faulty.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Original shipping costs paid at checkout (if applicable) are non-refundable.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@veiroshine.com.
Please include photos of the issue so we can assess it quickly and arrange a suitable resolution.
Hygiene Policy
For health and hygiene reasons, we cannot accept returns or provide refunds for any oral care product that has:
- Been opened or used.
- Been removed from its sealed packaging.
- Come into contact with the mouth.
- Been altered or damaged after delivery.
If a returned item does not meet these hygiene requirements, it will not qualify for a refund and may be returned to the sender at their expense.
Non-Returnable Items
The following items cannot be returned:
- Used oral care products.
- Opened replacement brush heads.
- Gift cards.
- Final sale or clearance items (unless required by applicable consumer law).
- Products damaged through misuse, neglect, accidents, or normal wear and tear.
Exchanges
We do not offer direct exchanges.
If you would like a different colour or product, please request a return first. Once your return has been approved and processed, you can place a new order.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason, in accordance with applicable consumer protection laws.
To qualify, the product must remain unused, unopened, in its original packaging, and in a resalable condition. Hygiene restrictions may apply to opened oral care products where permitted by law.
Refunds
Once we receive your returned item, it will be inspected to ensure it meets our return requirements.
If your return is approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card issuer may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your country of purchase. Where local laws provide greater rights than those outlined in this policy, those rights will apply.