Shipping policy

Shipping Policy

Thank you for choosing VeiroShine.

We know you're excited to receive your order, and we're committed to getting it to you as quickly as possible.

Order Processing

All orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you'll receive a shipping confirmation email with your tracking details.

Please note that during promotional periods, public holidays, or high-volume sales events, processing times may be slightly longer.

Estimated Delivery Times

Australia

  • Estimated delivery: 4-14 business days

New Zealand

  • Estimated delivery: 4-14 business days

Rest of the World

  • Estimated delivery: 4-14 business days

Please note that these delivery times are estimates only and may vary depending on your location, customs processing, local courier networks, weather conditions, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before completing your purchase.

VeiroShine is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Delayed Deliveries

While we do everything possible to ensure your order arrives on time, delivery delays can occasionally occur due to factors beyond our control, including:

  • Courier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • Peak shipping periods

We appreciate your patience should any unexpected delays occur.

Lost or Missing Parcels

If your tracking has not updated for an extended period or your parcel appears to be lost, please contact us at support@veiroshine.com.

We'll work with the shipping carrier to investigate and do everything we can to help resolve the issue.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery at support@veiroshine.com and include photos of the damaged item and packaging so we can assist you as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:

Email: support@veiroshine.com

We're always happy to help.